Privacy Policy
GlowTrack Auctions uses personal data to operate auction accounts, bidding services, payments, verification, support, and notifications.
Information We Collect
- Account details such as name, email address, phone number, login method, and profile status.
- KYC and verification documents submitted for account approval and seller eligibility.
- Auction activity such as watched lots, bids, auto-bids, payments, deposits, invoices, and complaints.
- Device, app, browser, and network information needed for security, fraud prevention, and troubleshooting.
How We Use Information
We use information to identify users, process bids and payments, verify accounts, prevent fraud, send relevant notifications, respond to support requests, and improve the platform.
Data Sharing
We only share information with service providers where needed for payments, verification, hosting, analytics, email, support, legal compliance, or auction administration.
Security
We use secure transmission, access controls, server-side validation, audit records, and restricted access for sensitive records such as payment and KYC data.
Notifications
Users may receive app, email, or WhatsApp notifications for account, bidding, payment, and auction activity based on their preferences and legal requirements.
Data Retention
We keep records as long as needed for account operation, auction history, legal compliance, payment records, fraud prevention, and dispute handling. Some records cannot be deleted immediately where financial or legal retention duties apply.
Your Choices
You may request account changes, notification changes, access to your data, or account deletion through the app or by contacting info@glowtrackauctions.co.zw.
Contact
For privacy questions, contact GlowTrack Auctions at info@glowtrackauctions.co.zw.
