Support
Complaints
If something goes wrong with an account, auction, seller, listing, bid, payment, reserve, invoice, KYC review, or support interaction, you can submit a complaint for review.
Email complaints to
info@glowtrackauctions.co.zw.
Include your account email or phone, lot number, payment reference if available, and a clear description of the issue.
What To Include
- Your full name and account contact details.
- Lot number, auction title, seller name, bid amount, or transaction reference.
- Screenshots, receipts, messages, or documents that support the complaint.
- The outcome you are requesting, such as review, correction, refund guidance, or account help.
Review Process
We acknowledge complaints as soon as practical, review platform records, and may contact sellers, payment providers, or verification providers where needed. Some auction disputes may also be governed by the specific auction terms.
Urgent Issues
For urgent payment or account access issues, call +263 77 258 2201 or email info@glowtrackauctions.co.zw.
